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Fractional CIORetail
Enterprise Digital Transformation: 50M Programme Delivery
Client: Major UK Retailer (Confidential)
22%
Cost Reduction
Technology operating cost reduction within 18 months
4x
Performance
E-commerce platform capacity increase
50M
Programme Size
Total transformation programme value
The Challenge
A 12,000-employee UK retailer was operating on a patchwork of legacy systems accumulated over two decades of acquisitions. Their e-commerce platform could not scale to meet demand, and their technology spend had grown to 8% of revenue with diminishing returns.
The Solution
Appointed as Fractional CIO with a mandate to define and lead the transformation agenda. Re-platformed the e-commerce infrastructure to a cloud-native architecture, integrated real-time inventory management, and consolidated seven legacy applications into two.
Key Outcomes
- Delivered full programme on time and within 3% of approved budget
- E-commerce platform handles 4x previous peak load
- Technology operating costs reduced by 22% within 18 months
- Supply chain visibility improved from 48-hour to 4-hour latency