Intology Insights

In the evolving landscape of IT service management (ITSM), organisations face increasing pressure to optimise their processes, reduce costs, and deliver consistent value. ITSM maturity modelling offers a structured approach to assess and improve IT service capabilities systematically. By understanding where an organisation stands on the maturity scale, leaders can prioritise initiatives that drive operational excellence and support complex business transformations. Understand

In the evolving landscape of IT service management (ITSM), organisations must continuously assess and improve their capabilities to meet growing business demands. The ITSM maturity model serves as a vital framework for this purpose, guiding businesses through progressive stages of development. This article explores the key stages in an ITSM maturity model, providing a clear roadmap for organisations aiming to enhance their IT service delivery and operational efficiency. Defin

Business value stream mapping is a powerful tool that enables organisations to visualise, analyse, and improve their processes. By focusing on the flow of value from start to finish, it helps identify inefficiencies, reduce waste, and enhance overall operational performance. In this article, I will explore the fundamentals of business value stream mapping, its benefits, and practical steps to implement it effectively within complex business environments. Understanding Busines